Information Systems Assistant (ERP) – Temporary Assignment

About the role

The Office of the High Commissioner for Human Rights (OHCHR) in Geneva is looking for an Information Systems Assistant (ERP) within its Enterprise Resource Planning Management Section, Programme Support and Management Services. The post reports to the Unit head of ERP Technical Support and Security Management and the Chief of the ERP Management Section. It is a temporary assignment of three months, possibly extended depending on funds, and is open to local recruitment under UN staff rules.

Key responsibilities

• Take part in testing and implementing new ERP releases, modules and functionalities, including SLO reports in Umoja ECC.
• Process ERP user access requests using UN standards, procedures and tools.
• Help plan, design and deploy ERP functionalities, liaising with section chiefs, users and approvers, and monitor authorized use of Umoja roles.
• Prepare technical and user documentation, training materials and presentations, and maintain functional specifications.
• Support deployed functionalities, manage support tickets in Jira and escalate to other technical teams.
• Act as focal point for ERP deployment projects, prepare terms of reference and follow up on administrative actions.
• Guide new and junior staff on request, incident and problem management, and help collect, analyse and present data.
• Update web pages and brochures and contribute to periodic reports.

Required profile

• High school diploma or equivalent.
• At least seven years of experience in information systems, systems administration or a related field.
• At least three years as an SAP ERP Security Liaison Officer (SLO) or equivalent SAP security role.
• Experience supporting customers on SAP ERP systems.
• One year of data analytics or a related field is desirable.
• English at UN Level III (reading, writing, listening, speaking); French at UN Level I is desirable.

Required skills

• SAP ERP and SAP security roles (SLO)
• Umoja ECC
• Jira
• Data analysis and presentation