Key Account Manager – Central & Eastern Europe

About the role

We are seeking a Key Account Manager for the Central and Eastern European (CEE) region, based in Switzerland. In this role you will develop and strengthen strategic partnerships with food processors, contract laboratories and senior stakeholders across Poland and the wider CEE market, driving sustainable revenue growth.

Key responsibilities

• Build, develop and maintain long‑term relationships with strategic accounts, engaging stakeholders at multiple levels.
• Develop and execute strategic account plans to increase customer value, improve retention and drive revenue.
• Act as primary point of contact for key accounts, handling enquiries, resolving issues and enhancing the customer experience.
• Conduct regular business reviews, monitor performance, sales activity and KPIs to identify improvement areas.
• Use CRM data and tools such as Salesforce to analyse account performance and uncover commercial opportunities.
• Collaborate with regional account teams, professional services, marketing and customer support to deliver coordinated strategies.
• Monitor market trends, customer needs and competitor activity to refine plans and identify new business opportunities.

Required profile

• Proven experience in key account management, strategic sales or business development.
• Strong knowledge of the food processing, food safety or laboratory industries.
• Demonstrated ability to build trusted relationships with stakeholders from operational specialists to senior decision‑makers.
• Commercial awareness and analytical capabilities using performance data, KPIs and CRM insights.
• Professional fluency in Polish and English, both written and spoken.
• Willingness to travel as required to meet customers and support regional priorities.

Required skills

• Salesforce
• CRM systems

What we offer

• Senior, customer‑focused position with significant responsibility across strategic accounts in the CEE region.
• Opportunity to contribute directly to customer success, commercial growth and long‑term strategic partnerships.
• Collaboration with experienced regional and cross‑functional teams within an international business environment.
• Standard benefits package and opportunities for professional growth and career development.