Reservations Manager

About the role

The Park Gstaad, a Four Seasons Hotel, is looking for a Reservations Manager to lead its Reservations operation during the opening phase of the hotel. Reporting to the Director of Revenue Management, you will oversee all reservations activities, ensure seamless booking experiences and support the hotel's commercial strategy. The position is full-time, with flexibility for evenings, weekends and holidays depending on operations, and covers the main opening seasons from June to September and December to March.

Key responsibilities

• Lead, develop and inspire the Reservations team to deliver excellent service and booking experiences.
• Oversee transient, group and special reservation requests, and ensure accurate inventory management, rate loading and reservation procedures.
• Maximise revenue through upselling, inventory control and rate optimisation.
• Monitor reservation trends, booking pace and demand patterns to support commercial decisions.
• Collaborate with Revenue Management, Sales, Front Office and other departments, and uphold Four Seasons reservation standards.
• Drive guest satisfaction, service recovery and continuous improvement.
• Recruit, train and coach team members, and support opening, system implementation, seasonal readiness and process improvement projects.

Required profile

• At least 5 years of leadership experience in Reservations, Revenue Management, Front Office or comparable luxury hospitality settings.
• Degree or diploma in Hospitality Management, Hotel Management, Business Administration or a related field preferred.
• Proven ability to lead teams and deliver high guest service standards.
• Fluent English; German and/or French are advantageous, additional languages are a plus.
• Swiss or EU/EFTA citizenship, or a valid Swiss work permit, is required under Swiss employment law.

Required skills

• Strong understanding of reservations systems, inventory management and revenue optimisation.
• Analytical, communication, relationship-building and problem-solving skills.

What we offer

• Competitive salary and comprehensive benefits.
• Employee meals and uniform laundry service.
• Monthly Employee Recognition Program.
• Career growth through Task Forces and transfers.
• Employee travel program after 6 months.