Spa Director (Long Term) - W Verbier

About the role

W Verbier Le Spa is looking for a long-term Spa Director (full-time management position) to take full responsibility for the operational and financial results of its spa, which is open 365 days a year. The role ensures the W experience meets brand standards, LQA and Forbes standards, and drives profitability and development.

Key responsibilities

• Ensure profitability and drive development while maintaining the W experience according to brand, LQA and Forbes standards.
• Develop the marketing strategy, build member loyalty, enrich the programming and maintain customer relationships.
• Create and develop treatment concepts, partnerships and innovative offers.
• Analyse sales and financial reports monthly and propose recommendations based on market, seasonality, competition and trends.
• Build an effective Talent structure to maintain productivity and efficiency ratios.
• Collaborate with marketing leadership on the annual plan and promotional offers, and ensure internal and external visibility.
• Ensure compliance with Swiss hygiene and safety regulations and group standards, and guarantee maintenance of equipment and facilities.
• Handle guest requests and complaints professionally.
• Implement a structured training programme for permanent, seasonal and extra staff, run performance reviews, and manage scheduling, attendance, leave and absences.

Required profile

• At least 3 years' experience in an equivalent role in a luxury spa.
• Experience in luxury hospitality.
• Fluent in French and English.
• Seasonal establishment experience is an advantage.
• Great attention to detail and a real passion for delivering a memorable experience.
• Applications from outside Switzerland and the European Union are not considered due to visa regulations.