Travelling Fleet Supervisor – Shore Excursions

About the role

The Shore Excursions Fleet Supervisor travels across MSC’s fleet, leading on‑board teams to maximise revenue, control costs and deliver outstanding guest experiences during shore excursions.

Key responsibilities

• Monitor and supervise the performance of assigned ships to achieve revenue and guest‑satisfaction targets.
• Coach and train on‑board Shore Excursions teams, ensuring active participation and continuous development.
• Ensure compliance with corporate standards, safety procedures and tour‑operator agreements.
• Support the on‑board team in profit growth, expense control and product knowledge.
• Audit safety procedures with tour operators and report results to the corporate team.

Required profile

• At least 4 years of experience as an onboard Shore Excursions manager.
• Fluent English (minimum B2); additional languages are a plus.
• Valid passport.
• Strong analytical, interpersonal and communication abilities.
• Experience in training, people development and performance monitoring.

Required skills

• Proficiency with the Microsoft Office suite (Word, Excel, PowerPoint).

What we offer

• Crew contract with extensive travel aboard MSC cruise ships.