Customer Service Support Officer (All Genders)

About the role

As a Customer Service Support Officer you will manage service incident reports, coordinate service technicians and provide outstanding support to demanding customers. You will work within the Customer Care Center team in Horgen (or Gland) and report to the Customer Care Center Manager Alps.

Key responsibilities

• Own end‑to‑end service cases, ensuring timely resolution and acting as the coordination point between customers, service engineers and internal stakeholders.
• Receive, forward and administratively process incident reports during office hours (8:00‑17:30).
• Provide telephone and digital assistance primarily in French, also in Italian, and occasionally in German and English.
• Collaborate with service managers and the contracts department to ensure correct invoicing based on contract entitlements.
• Combine case intake, coordination and administrative processing in a multi‑skilled role.

Required profile

• Excellent written and spoken communication skills in French and Italian; proficiency in German and English is a strong plus.
• Solid commercial background with hands‑on experience in customer service.
• Independent, structured and customer‑oriented approach with excellent communication abilities.
• High level of flexibility, commitment and a hands‑on mentality.
• Willingness to travel between Horgen and Gland and to work fixed office hours.
• Conscientious, responsible and team‑oriented working style.

Required skills

• MS Office
• Salesforce/Servicemax
• SAP

What we offer

• Annual base salary ranging from CHF 60,000 to CHF 100,000, determined by experience and internal equity.
• Eligibility for a Short‑Term Incentive linked to individual performance and company results.
• Office‑based work with a minimum of three days per week on site.