Intern – Regional Coordination, Process Optimization and Digital Workflows

About the role

IOM, a UN-related organization, is recruiting an intern for its Regional Coordination and Support Unit (RCSU) in Geneva. The RCSU connects Headquarters with Regional Offices and Country Offices, helping regional structures carry out their oversight and technical responsibilities and reducing administrative burdens on the field. The internship is supervised by the Chief of Staff and the Deputy Chief of Staff.

Key responsibilities

• Design, develop and maintain SharePoint sites, Power Apps and Power BI dashboards for coordination, reporting and information management.
• Contribute to knowledge-sharing platforms and produce clear digital communication pieces such as dashboards, templates and workflow visuals.
• Support process mapping and optimization to streamline regional coordination workflows.
• Help prepare materials and briefings for technical meetings, workshops and consultations.
• Collaborate with cross-functional teams to find opportunities for operational improvement through digital solutions.
• Support the design, testing and iteration of AI-assisted workflows in approved IOM tools, including drafting prompts, building reusable templates and evaluating outputs.
• Provide practical support to an initiative developing AI-supported solutions for the Executive Office Special Advisers, including curating source material, testing prompts and templates, documenting procedures and supporting user onboarding.

Required profile

• Bachelor's degree in Information Management, Information Technology, Business Process Management or a related field.
• Practical experience with Power Apps and the Microsoft 365 ecosystem.
• Practical experience with generative AI tools (e.g. Microsoft Copilot, Claude) and awareness of their limitations.
• Experience contributing to business process improvement or digital solutions through academic, internship or professional work.
• Analytical and problem-solving skills, attention to data confidentiality and information classification, and ability to summarize technical documentation and hand over work clearly.
• Fluency in English (oral and written); working knowledge of another UN official language is an advantage.
• Age 20 to 36, with less than two years of relevant experience.

Required skills

• Demonstrated proficiency with Microsoft Power BI (dashboard design and data visualization) and SharePoint site and workflow development.
• Demonstrated knowledge of digital transformation tools and AI applications.