Operations Excellence & Account Manager (Hybrid, Zurich)

About the role

This part‑time hybrid position based in Zurich supports the Festival de la Ville by driving operational excellence and managing client accounts. You will work across teams to streamline processes, monitor performance, and ensure high customer satisfaction while balancing on‑site and remote responsibilities.

Key responsibilities

• Design, implement and continuously improve operational processes to increase efficiency.
• Coordinate with cross‑functional teams to keep projects on schedule and meet deadlines.
• Manage client accounts, act as primary contact, and ensure delivery of agreed‑upon services.
• Track and analyse performance metrics, prepare reports and recommend corrective actions.
• Monitor compliance with internal policies and external regulations.
• Identify opportunities for workflow optimisation and service‑delivery enhancements.

Required profile

• Proven experience in operations management, process optimisation and workflow improvement.
• Strong background in account management and client communication.
• Excellent analytical abilities with experience in performance tracking and reporting.
• Demonstrated capability to coordinate multiple projects in a fast‑paced environment.
• Experience collaborating with cross‑functional stakeholders.
• Bachelor’s degree in Business Administration, Operations Management or a related field.
• Fluency in English; German proficiency is a plus.

Required skills